Cancellation & Refund Policy

Before fulfilment

Order ishobora guhagarikwa igihe amategeko ya status yayo abyemera. Stock cyangwa delivery imaze gutangira, cancellation ishobora gusaba review.

Problems with an order

Niba product itageze, itandukanye cyane n’ibyo byatumijwe cyangwa hari ikibazo cya payment/delivery, buyer ashobora gufungura dispute akoresheje order record.

Refunds

Refund yemejwe ikorwa hakurikijwe payment provider, amount yemerewe na status y’ikibazo. Processing time ishobora guterwa n’umuyoboro wa payment.